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    Send us a message with the form and we will get back to you.

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    Monday to Friday, 9:00–17:00 (CET). We reply within one business day.

  • Questions about a model?

    Scale, dimensions and smoke details are listed on every product page.

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Quick answers

Before you write

The three questions we hear most. The full list lives in our help centre.

All questions

How does the smoke effect work?

A small built-in unit warms a few drops of smoke fluid and pushes a soft plume out of the exhaust. Follow the instructions supplied with your model.

How fast is delivery?

Delivery options and times are shown at checkout and in our shipping policy.

Can I return or exchange it?

Yes. Return terms and how to start a return are described in our shipping and returns policy.