Help centre
Questions, answered
The smoke effect, the models, delivery and returns. Everything you might want to know before you order.
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The smoke effect
How does the smoke effect work?
A small built-in unit warms a few drops of smoke fluid and pushes a soft plume out of the exhaust. It is a gentle effect for display, not a real engine.
What powers the smoke unit?
The power source (batteries or USB) is listed in each product's specifications. Follow the instructions supplied with your model.
Which smoke fluid should I use?
Use the fluid recommended in your model's instructions. A few drops are enough for a run; do not overfill the tank.
Models & scale
What scale are the models?
Every product page lists the scale and the dimensions of the model, so you know exactly what will arrive.
What are they made of?
The bodies are die-cast metal with plastic details. Exact materials are listed in each product's specifications.
Shipping
How fast is delivery?
Delivery options and times are shown at checkout and in our shipping policy.
How can I track my order?
You'll get a tracking link by email once it ships. You can also use our order tracking page.
Returns
Can I return it?
Yes. Return terms and how to start a return are described in our shipping and returns policy.
Gifts & payment
Is it gift-ready?
Models ship boxed, so they are easy to wrap and give.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are encrypted and processed securely.
