Shipping & returns
Fast to you, easy to return
Packed with care, shipped with tracking and easy to return.
Shipping
On its way, gently
Packed with care and sent with tracking on every order.
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Poland
InPost parcel locker or courier. Free when you buy 2+ items, otherwise calculated at checkout.
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European Union
Tracked courier delivery, and we ship worldwide. Free when you buy 2+ items; otherwise rates are shown at checkout before you pay.
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Dispatch
Orders are packed and handed to the carrier within 1–2 business days. You'll get a tracking link by email as soon as your parcel is on its way.
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Gift-ready packaging
Every model ships boxed, ready to wrap and give.
Returns
Returns in three steps
Simple steps, no awkward questions.
Tell us
Email us with your order number within the return period stated in our refund policy.
Pack it
Unused, with the smoke tank empty, in the original box with all parts.
Send it back
Send it back using the instructions we email you.
The details
Refunds & exchanges
Everything that happens after your parcel reaches us.
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Refunds
Once your return arrives we refund to your original payment method. You'll get an email when it's done.
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Return shipping
Return shipping terms are described in our refund policy.
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Damaged or faulty?
Send us a photo and we'll replace it or refund you in full, including shipping.